Customer and user research study disclaimer |
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| Version: | 1.4 |
| Date: | Last updated 11/11/2025 |
| Purpose: | The purpose of these user and customer research session is to gain insights into your experiences and perspectives regarding APM’s products and services. We aim to understand the challenges, needs, and goals that you/your team face. |
| Format and confidentiality: |
During our session, there may be others from the research working group who may listen in. I want to assure you that all the information shared today will be kept confidential and used solely for the purpose of improving our products and services offerings. During our sessions, there may be others from the research working group who may listen in. I want to assure you that all the information shared today will be kept confidential and used solely for the purpose of improving our products and services offerings. Please remember I’m here to research the problem - not testing you. There are no right or wrong answers to any of my questions. Session time slots will be allocated on a first-come, first-served basis. |
| Recording and data request: |
To make sure I can capture all your thoughts accurately, I will record our conversation. This recording will be anonymised and retained only as long as necessary for our research purposes; your data from this session will be deleted from our system afterwards. To make sure I can capture all your thoughts accurately, I will record our conversation. This recording will be anonymised and retained only as long as necessary for our research purposes; your data from this session will be deleted from our system afterwards. You can request the data we hold for this study and/or can ask us to delete the data at any time by emailing CXUXDesign@apm.org.uk |
| Information request & confidentiality agreement |
Disclaimer for interview recording access We will provide the recording via a secure link, with view-only access and an expiry date of one month. You agree that the recording is for personal use only, and will not be shared with any third party without explicit consent from APM. Any unauthorised sharing of your personal data may result in appropriate action, including reporting to the ICO or pursuing legal action. |
| Amazon.co.uk voucher |
Some studies may be remunerated with an Amazon.co.uk voucher. If so, by participating in this study, you will be emailed a pre-defined £(GBP) Amazon.co.uk voucher for your time. Please allow up to 14 working days for this to be sent to you. There is no cash alternative or alternative retailer option. APM reserves the right to end the study at any time and no incentive will be issued if this is the case. |
